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FAQ

Find answers to common questions about our products, MOQ, samples, and shipping.

Company & Products

Are you a manufacturer or a trading company?
We are a manufacturer with our own production facility in Dongguan, Guangdong Province, China.
When was your company founded?
Our factory was established in 2011. With over a decade of manufacturing experience, we provide OEM and ODM services for sports brace brands worldwide.
What type of braces and supports do you manufacture?
We produce a wide range of braces and supports, including knee sleeves, knee braces, elbow supports, wrist supports, waist braces, shoulder braces, arm sleeves, leg sleeves and more.
Which countries have you exported to?
We export to 25+ countries, including the United States, Canada, Australia, New Zealand, the United Kingdom, Germany, France, Italy, Spain, the Netherlands, Japan, South Korea, Brazil and others.
What types of clients do you work with?
We mainly focus on B2B partnerships with brand owners, importers, wholesalers, Amazon sellers and retail channels including supermarkets and sporting goods chains.

MOQ & Customization

Can you manufacture products based on my design or sample?
Yes, we provide ODM services and can manufacture products based on your designs, specifications or samples. Our R&D team will collaborate with you to bring your concept to life.
Do you protect my designs and intellectual property?
Yes, we fully understand the importance of design protection. We follow a strict confidentiality policy: your designs, artwork and tooling stay within our internal team and will never be shared with third parties. We can also sign a formal NDA (Non‑Disclosure Agreement) upon request for extra protection.
What customization options are available?
We offer extensive customization including colors, materials, dimensions, branding and packaging. Our OEM/ODM services help you build products tailored for your brand.
What is your minimum order quantity (MOQ)?
Our standard MOQ is 500 pieces per style per color. MOQ may vary based on product complexity, custom materials, special processes or custom packaging requirements.
Is there a sample charge?
Yes, custom samples incur sample fees. The cost depends on logo, material, design and sample production workload.

Pricing & Payment Terms

How can I get a quotation?
We are ready to prepare a quotation for you. Please submit your request via our website contact form or email us directly, with your order quantity and customization requirements. Our team will reply within 24 hours after receiving your details.
What are your payment terms?
We accept T/T (Telegraphic Transfer), L/C (Letter of Credit) and other mutually agreed methods. Our usual term is 40% deposit and 60% balance before shipment.

Production & Quality

What is your bulk production lead time?
Our standard bulk production lead time is 15‑25 working days, subject to product complexity and order volume.
How long does sample development take?
Sample development takes 7‑10 working days after design confirmation.
How do you ensure quality?
We carry out inspections at every stage: raw material incoming check, in‑process inspection and final finished goods inspection before shipment. We strictly follow ISO 9001 quality management standards across the whole production process.
How will I know the progress of my order during production?
We will send you regular order updates, including production line photos and key QC checkpoint images, so you can track your order status anytime.

Shipping & Logistics

What shipping methods do you support?
We provide air freight for urgent orders, sea freight for cost‑effective bulk shipments, and inland transport for nearby regions. We will recommend suitable shipping options based on your requirements for transit time, shipping method, and other preferences.
Can you give me an estimate of the shipping cost?
Shipping cost depends on total weight, volume and destination. Please send us your product styles, quantities and delivery port/country, we will calculate an estimated freight cost for your reference.
Do you offer global shipping for international orders?
Yes, we have rich experience in international trade and serve customers in over 50 countries. Our main export markets cover Europe, the Middle East, Southeast Asia, East Asia, Africa and North America including Mexico. We provide reliable end‑to‑end supply chain service.
Can I track my order status?
Yes. Once goods are shipped, we will send you the tracking number and carrier information. You may track shipment status directly on the carrier’s official website.

Phone Support

Mon‑Fri 9:00‑18:00 CST
+86 18122973775

Email Contact

lisa@davisports.com

Factory Address

2nd Floor, Building D, Fufa Industrial Park,No. 390, Liaodong Road, Xixi Village, Liaobu Town,Dongguan City, Guangdong Province, China

Business Hours

Monday ‑ Friday: 9:00‑18:00
Saturday: 9:00‑17:00
Sunday: Closed

Send Us a Message

For any product-related questions or custom solutions, fill out the form below and well get back to you within 24 hours.

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